Business process outsourcing (BPO) was identified as a key economic sector under the economic pillar of the first medium term plan (MTP) of Vision 2030. A needs assessment carried out by Ministry of ICT determined that there exists a skills gap with respect to trained human resource for the ITeS sector in Kenya. In order to mitigate this gap, the University of Nairobi, funded by the Ministry of ICT, set up a Centre of Excellence for ITeS to train, assess and certify successful candidates for the ITeS industry in accordance with the Government objectives, as contained in the Kenya Vision 2030 Development Blueprint.
The Masters degree in ITeS has been launched to produce trained mid-level manpower for ITeS sector. In particular, it will train supervisors and managers of call agents, front office and back office staff in existing and potential ITeS firms; corporate organizations, Government departments and agencies that want to outsource; new micro, small and medium enterprises that want to attract ITeS outsourcing work; and off-shore companies involved ITeS outsourcing. The target group for this course will be graduates who are already involved in the ITeS sector or who would like to develop a career in this sector.
This course is responding to the University of Nairobi’s core business of participating in the discovery, transmission and preservation of knowledge and the stimulation of the intellectual life and cultural development of Kenya in the 21st Century. The Internet and Globalisation have redefined modalities of carrying out business in ways never imagined before. This programe has been developed in the wake of the African Union’s “Agenda 2063” which is an approach to how the continent should effectively learn from the lessons of the past, build on the progress now underway and strategically exploit all possible opportunities available so as to ensure positive socioeconomic transformation within the next 50 years. This programme is therefore guided by the need to lay a firm human resource foundation for both local and international business opportunities made possible by new and emerging ICT technologies.
For details about the programme see the attached pdf.
|Ad _ MSc ITES for 2016.pdf||245.6 KB|